Dr Mahfel Shiraz opened the first practice in Bickersteth Road, Tooting 1990 as a single handed GP with no patients. In 2007 the practice became Tooting South Medical Centre and moved into the current purpose built building. Dr Carel Benedict joined the practice in 2006 and became a GP Partner of the practice in 2009. In 2009 Dr Mahfel Shiraz was also presented with the Community Hero Award by Jack Straw, MP and Sadiq Khan, MP. To date the practice has a registered list size of 10,104 patients.
We aim to deliver a high level service at all times and are always seeking ways to develop and improve the service we deliver to our patients. We aim to provide our patients with the best standard of care within the resources available to us and to deal quickly and efficiently with any problems that may arise. Patients will be treated with dignity and respect at all times in a confidential and respectful manner.
Statement of Purpose
Tooting South Medical Centre strives to deliver excellent patient focused based care that is specifically designed according to the individual needs of patients. Its objective is to ensure patients are able to access primary medical services that suit their needs and enables patients to make informed decision about the care and treatment they receive.
Comments & Complaints
If you would like to make a suggestion, these should be addressed to Ms Charleen Mullins (Deputy Practice Manager).
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally on the day. This is because the sooner we know about a problem; the easier it will be for us to establish what happened.
In any event, please let us have details of your complaint:
- Within 6 months of the incident that caused the problem; or
- Within 6 months of discovering that you have a problem, providing this is within 12 months of the incident.
Complaints should be addressed in writing to:
The Deputy Practice Manager, Ms. Charleen Mullins, Tooting South Medical Centre, 22 Otterburn Street, London, SW17 9HQ.
It would be helpful you are as specific as possible about your complaint.
The practice will support patients with language or communication needs in order to access the complaints process. Please contact the practice if you require support.
We will acknowledge your complaint within two working days and aim to have looked into your complaint within 28 working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall:
- Find out what happened and what went wrong.
- Make it possible for you to discuss the problem with those concerned, if you would like this.
- Make sure you receive an apology, where this is appropriate.
- Identify what we can do to make sure the problem doesn’t happen again.
Please note that we operate a strict confidentiality process, therefore if you are complaining on behalf of someone else, it is essential that you have written and signed consent by the person concerned to authorise you to complain on their behalf unless they are medically incapable of providing written consent.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If for any reason you feel that the practice complaints procedure has not resolved your problem, you can write to the Ombudsman who can be contacted at:
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW14 4QP Tel: 0345 015 4033 Fax: 0300 061 4000 Email: firstname.lastname@example.org
The practice operates a Confidentiality Policy.
The practice operates a zero tolerance policy. Patients who are abusive, verbally abusive or act in an inappropriate or threatening manner towards practice staff or other patients may be removed from the practice register and may also be reported to the police.
How can I get non-NHS Medical Reports and Medicals?
If you need to have a medical or report done for other reasons such as for employment, insurance or driving purposes, this can be arranged at the practice. There is a fee charged for this service, please ask our reception team for further details.
St. George’s Hospital
Tooting Dental Care Local
Pearl Chemist, Cospharm Pharmacy, Boots
Smoking is not permitted in any part of the building or grounds.