Balham, Tooting and Furzedown PCN – First Contact Practitioner

What is First Contact Practitioner?

First Contact Practitioner’s (FCP) are specialised Band 6/7/8 Physiotherapists, who have had a number of years’ experience working in an MSK setting. The idea of the FCP service is to offload the MSK caseload from the GP’s. This means that patients get to speak to a highly experienced physiotherapist within days of contacting their GP practice about any MSK conditions. The FCP will then assess and diagnose the patient before providing self-management advice, therefore cutting onward referrals and wait times at major MSK providers such as SGH or they can refer onto the most relevant service such as Physio, Orthopaedics or Scanning. By having this early input from a physiotherapist it gives the patient the best possible change of recovery and a smooth journey through the NHS MSK pathway.

Who are We?

Surrey Physio provide the FCP service in nearly all the PCN’s in Croydon and Wandsworth, as well as an expanding service in Lambeth and Merton. We also are an AQP Provider in Wandsworth for MSK Physiotherapy. We pride ourselves on providing high quality and individual personalised patient centred care from an exceptional team of physiotherapists and FCP’s.

How Can You See Us?

If you call your surgery with any MSK problem the administration team can book you straight in with a FCP, a GP can also do this if you speak to them about your MSK problem.

Information- Who are the Balham, Tooting and Furezedown FCP Team?

Matt Tay, FCP

Matt is a physiotherapist from Perth, Australia and has recently moved to London with his wife in January 2020 (what a time to come!) He graduated from Curtin University in Perth in 2013. Since graduating, he has worked in private musculoskeletal clinics and residential aged care facilities. Upon moving to London, he joined the FCP team in April. Matt loves exercising and Liverpool FC and can’t wait to head over to watch a game once stadiums open up again!
Matt currently looks after our largest PCN Balham, Tooting and Furzedown where he juggles a number of clinics.

Tessa Davie-Martin

Tessa grew up in Auckland, New Zealand where an interest in Gymnastics and hockey led her to study Physiotherapy. She completed her studies at AUT University and then moved to Melbourne soon after. There she worked in private practices where she gained further training in Dry Needling and Clinical Pilates. After this she took some time off to travel for 6 months before moving to Manchester and then to London where she has spent the last few years working in the Private sector, before joining Surrey Physio as a First Contact Physiotherapist.

Tessa currently works in our largest PCN Balham, Tooting and Furzedown where she works across a number of busy clinics.

Key Contacts for Surrey Physio

Will Bateman – Clinical Lead FCP


Will is the Clinical Lead for FCP at Surrey Physio, overseeing the whole South London area specifically Wandworth and Lambeth where he is also the Clinical Lead for the AQP service.

Please contact Will if you have any clinical questions or feedback regarding FCP.

Luke Woodward – Business and FCP Lead


Luke is the Surrey Physio Business Lead where he is instrumental in setting up new FCP services as well as being the central link between GP Practices and Surrey Physio. Please do contact Luke if you have any questions about the FCP service or feedback regarding our FCP’s.