The Friends & Family Test
From 1 December 2014, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care. The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on care and treatment you receive and to improve services.
When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’. You will also be invited to tell us why you have decided to give us this score.
Your response is anonymous and you will be able to post the form in a ballot box in our GP practice reception on your way out of the surgery. If you are unable to answer the question, a friend or family member is welcome to respond on your behalf. The Friends and Family test results will be published by NHS England every month and we will publish our results on our website.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily